FAQs

How do I know my order is ready?

For all pickup orders, La Madeleine will send you an email indicating when your order is ready to be picked up.

Please wait for this email confirmation before coming to the store to ensure that your order is ready for you.

For all local delivery orders, La Madeleine will send you an email when your order is on its way and another when delivered. 

For all shipment orders, La Madeleine will send you an email with tracking information. Your orders can be tracked via the couriers webpage. 

 

What do I need to bring to pick up my order?

You need to bring your identification in order to verify that you are 21+ years of age and to verify that you are authorized to pick up this order. We also recommend you bring your order number, which is found in your order confirmation email.

 

Can I have someone else pick up my order?

Anyone picking up an order must be 21+ years of age. We require ID both to verify that you are 21+ years of age, and to verify that you are authorized to pick up the order.

 

How do I check my order status?

You can see the status of your order through the confirmation email. Please wait until the status is "ready for pickup" before coming to the store.

 

Why isn't delivery available where I live?

Delivery services can only deliver within a certain radius. All other orders are available through shipment. 

 

I want to send a gift via delivery, what information do I need?

Be sure to enter the recipient's first and last name, delivery address, phone number, and any special instructions to ensure the delivery can be completed. Confirm with receipient that they will be available to receive the delivery prior to submission.

 

Can I edit my existing delivery order?

Please contact La Madeleine via email for any changes, info@lamadeleinedesigns.com.

 

Can I add delivery instructions to my order after my order has been placed?

Please contact La Madeleine via email for any instructions, info@lamadeleinedesigns.com.

 

What is necessary upon delivery of shipments?

All orders must be signed for by someone over age 2, a valid government ID will be requested.